COVID-19 Store and Service Update COVID-19 Store and Service Update Following the government's clarification that we are classed as essential 'Home & Hardware' we will be running a lighter service. We want to make sure that all our customers can complete with projects, and tha

COVID-19 Store and Service Update

Following the government's clarification that we are classed as essential 'Home & Hardware' we will be running a lighter service. We want to make sure that all our customers can complete with projects, and that all traders are stocked up to help homes in need of emergency repairs.

We have taken the decision to resume online retailing only to help support those in need, albeit with some changes to the usual service we provide.

  • Cut off time for next day delivery is now 12pm.
  • We cannot guarantee any provisional delivery slot as our couriers are currently experiencing a heavy workload with a reduced staff force.
  • We are currently shipping to the UK only due to imposed shipping restrictions due to COVID-19 & our couriers
  • We will strictly enforce social distancing around the collection and loading of orders.
  • Online orders only.
  • Due to light staffing we CANNOT consider price match requests at this time.
  • Due to light staffing we are not processing special order items at this time. This includes Lustrolite, Shower Screens ect.
  • Online customer service will only be available from 8am - 12pm. We will endeavour to get back to everyone on the same day, although you may have to wait longer for a reply.

Returns and refunds

Due to Social Distancing guidelines, we are unable to physically process any returns although these will be recorded. When the Social distancing guidelines are relaxed and returns can be processed and refunds can be made.

Due to the COVID-19 situation our resources and carriers are being strained which has led to extended delivery times. We will endeavour to meet our usual high standards, however please plan for an additional 5 days for delivery. Orders placed on Friday afternoons, weekends or bank holidays are most likely to have extended delivery times.

Tile Fix Direct
1 Hollybush Lane,
Aldershot,
England,
GU11 2PX, GB.
0333 320 04 24
Business hours are 08.00 a.m. to 16.00 p.m. Monday to Friday. Local Time is (GMT).
© 2020 Tile Fix Direct. All rights reserved. Terms & Conditions.
Company No. 1224335 | VAT No. GB 213 1387 01.