Delivery
Delivery times are Monday through Friday (excluding Bank Holidays) from 7:30am-5:30pm. Most deliveries from Tile Fix leave on Express Delivery for a 1-2 working day delivery service. Some products have longer delivery times, however this will be specified on the product page and at checkout.
There is a FREE 1-2 working day delivery service for all orders, excluding special order items, over £99 (excluding VAT). The 1-2 day delivery time slot is dependant on stock and availability.
FREE 3-4 working day delivery service for all orders of Lustrolite over £125 (excluding VAT). Conditions apply. Orders under £125 (excluding VAT) will be subject to a delivery charge of £6.95 (excluding VAT). A 'working day' is Monday to Friday, excluding bank holidays. Weekends and bank holidays do not count as working days.
Free 1-2 Working Day Delivery Conditions
- Weekday delivery only. Orders placed after 2pm Thursday will be processed on Friday for delivery the following Monday.
- Bank holidays and the period between 20th December and the 2nd January are company holidays. Deliveries will not be processed until the next available working day.
- Applies to all orders over £99 (excluding VAT).
- Only deliveries within mainland UK qualify for free delivery.
- The order must be placed before 2pm and all security checks must have been completed.
- All items in the order are in stock and available for immediate delivery.
- Cleared funds have been received in full for the total of the order.
Where's My Order?
All orders should be delivered within 1-2 working days after it has been dispatched from Tile Fix. Orders placed before 2pm are dispatched the same day. If you are expecting a delivery and it hasn't arrived by 4pm on the day you expect, please call our advice line on 0333 320 04 24. We use third party couriers to deliver orders.
Please note:
Our carrier provides an excellent service and over 99% of deliveries are made on time. However, every now and again there will be a problem. With this in mind we would like to suggest that you order the goods several days in advance of the day you actually require them!
Delivery Costs (Excluding Lustrolite)
If you'd like to find out your exact delivery costs, use the shipping estimator on the basket page.
| Delivery Options | Price |
|---|---|
| 1-2 Working Day Delivery Orders over £99 (excluding VAT) Orders must be placed before 2pm |
FREE |
| Royal Mail 24™ Delivery Orders less than £20 (excluding VAT) Small orders up to 2kg Orders must be placed before 2pm |
Less than 1kg: £2.38 (ex. VAT) Less than 1.25kg: £3.08 (ex. VAT) Less than 1.5kg: £3.33 (ex. VAT) Less than 1.75kg: £3.74 (ex. VAT) Less than 2kg: £4.14 (ex. VAT) |
| Royal Mail 48™ Delivery Orders less than £20 (excluding VAT) Small orders up to 2kg Orders must be placed before 2pm |
Less than 1kg: £1.80 (ex. VAT) Less than 1.25kg: £2.45 (ex. VAT) Less than 1.5kg: £2.66 (ex. VAT) Less than 1.75kg: £2.99 (ex. VAT) Less than 2kg: £3.31 (ex. VAT) |
| Royal Mail 24™ Delivery Orders less than £99 (excluding VAT) Small orders up to 2kg Orders must be placed before 2pm |
Less than 1kg: £3.58 (ex. VAT) Less than 1.25kg: £4.28 (ex. VAT) Less than 1.5kg: £4.53 (ex. VAT) Less than 1.75kg: £4.94 (ex. VAT) Less than 2kg: £5.34 (ex. VAT) |
| Royal Mail 48™ Delivery Orders less than £99 (excluding VAT) Small orders up to 2kg Orders must be placed before 2pm |
Less than 1kg: £3.00 (ex. VAT) Less than 1.25kg: £3.65 (ex. VAT) Less than 1.5kg: £3.86 (ex. VAT) Less than 1.75kg: £4.19 (ex. VAT) Less than 2kg: £4.51 (ex. VAT) |
| 1-2 Day Express Delivery Orders less than £99 (excluding VAT) Orders over 1.5kg Orders must be placed before 2pm |
£9 (ex. VAT) |
| Saturday Delivery - Mainland UK Only Orders over £99 (excluding VAT) Order must be placed before 2pm |
Additional £15 (ex. VAT) |
| 1-2 Day Delivery - Isle of Wight Isles of Scilly | Additional £5 (ex. VAT) |
| 1-2 Day Delivery - Northern Ireland & Ireland | Great rates! To get exact cost, use the shipping estimator on the basket page. |
| 1-2 Day Delivery - Scottish Highlands*, Scottish Islands, and Offshore Islands** | Great rates! To get exact cost, use the shipping estimator on the basket page. |
| 3-4 Day Delivery - France, Germany, Netherlands, Belgium, and Luxembourg | Great rates! To get exact cost, use the shipping estimator on the basket page. |
*Scottish Highlands Postcodes: G83 7, G83 8, G84 0, IV10 8, IV11 8, IV12 4, IV12 5, IV12 9, IV13 7, IV14 9, IV15 0, IV15 9, IV16 9, IV17 0, IV18 0, IV18 9, IV19 1, IV19 9, IV2 6, IV20 1, IV21 2, IV22 2, IV23 2, IV24 3, IV25 3, IV26 2, IV27 4, IV27 9, IV28 3, IV30 1, IV30 4, IV30 5, IV30 6, IV30 8, IV30 9, IV31 6, IV32 7, IV36 1, IV36 2, IV36 3, IV36 9, IV4 7, IV40 8, IV5 7, IV52 8, IV53 8, IV54 8, IV6 7, IV63 6, IV63 7, IV7 8, IV8 8, IV9 8, KW1 4, KW1 5, KW10 6, KW11 6, KW12 6, KW13 6, KW14 7, KW14 8, KW14 9, KW2 6, KW3 6, KW5 6, KW6 6, KW7 6, KW8 6, KW9 6, PA21 2, PA22 3, PA23 7, PA23 8, PA23 9, PA24 8, PA25 8, PA26 8, PA27 8, PA28 6, PA28 9, PA29 6, PA30 8, PA31 8, PA31 9, PA32 8, PA33 1, PA34 4, PA34 5, PA34 9, PA35 1, PA36 4, PA37 1, PA38 4, PH17 2, PH19 1, PH20 1, PH21 1, PH221, PH233, PH243, PH253, PH263, PH269, PH30 4, PH31 4, PH32 4, PH33 6, PH33 7, PH33 9, PH34 4, PH35 4, PH36 4, PH37 4, PH38 4, PH39 4, PH40 4, PH41 4, PH49 4, and PH50 4
**Scottish Isles, Isle of Man, Channel Islands, and Isles of Scilly Postcodes (Delivery is usually 2-3 days depending on the weather): HS1 2, HS1 9, HS2 0, HS2 9, HS3 3, HS4 3, HS5 3, HS6 5, HS7 5, HS8 5, HS9 5, IV41 8, IV42 8, IV43 8, IV44 8, IV45 8, IV46 8, IV47 8, IV48 8, IV49 9, IV51 0, IV51 9, IV55 8, IV56 8, KA27 8, KA28 0, KW15 1, KW15 9, KW16 3, KW16 9, KW17 2, PA20 0, PA20 9, PA41 7, PA42 7, PA43 7, PA44 7, PA45 7, PA46 7, PA47 7, PA48 7, PA49 7, PA60 7, PA61 7, PA62 6, PA63 6, PA64 6, PA65 6, PA66 6, P67 6, PA68 6, PA69 6, PA70 6, PA71 6, PA72 6, PA73 6, PA74 6, PA75 6, PA76 6, PA77 6, PA78 6, PH41 2, PH42 4, PH43 4, PH44 4, ZE1 0, ZE1 9, ZE2 9, ZE3 9, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, TR21, TR22, TR23, TR24, and TR25
Delivery Terms & Conditions for Shower Screen Deliveries
Due to the size and weight of shower screens, all deliveries of these items will be made to the nearest hard standing to the road. Our pallet couriers are unable to bring these items inside the property or move any items to the desired floor of the house due to insurance purposes.
The exact position of your delivery is up to the discretion of the independent delivery driver. You agree to take full liability for the goods if ANY concessions to these conditions are made.
Delivery Damages
It is extremely important that you indicate the damages on the delivery note when you sign for the goods. You must notify Tile Fix Direct by calling 0333 320 04 24 if there are any damages or irregularities to your order within 24 hours of delivery.
After you have notified us of the damages, replacement goods will be sent out as soon as possible.
The majority of goods reach the destination undamaged; however, damages during transit do occur. Please ensure that you've allowed extra time for your order to arrive in the case that damages occur. Tile Fix Direct cannot be held responsible for extra costs incurred by the goods being delayed.
