Store Policies

Your statutory rights are not affected by any of the following store policies.

Online Ordering

Tile Fix Direct is committed to ensuring that your details remain safe and secure. You can visit our website without revealing information about yourself. For online ordering processing we use SagePay (100% safe and secure) to secure all payment information.

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store information such as credit card details on this site.

Ordering online at Tile Fix Direct is safe and secure!


Our site uses cookies to keep track of your shopping basket. Cookies are text files stored on your computer. We use cookies to identify you so that we can retrieve your information and you don't have to re-enter it each time you visit our site. Keep in mind that most online shops use cookies. Cookies are not able to gather information from your computer.

Remarketing is the practice of showing targeted adverts to users who have been on a website once they have left that website, based on the pages they visited. Tile Fix Direct uses remarketing to show users items they may be interested in purchasing and to serve as a reminder of the Tile Fix Direct brand. Third party vendors, including Google, show our adverts on sites across the Internet and use cookies to serve ads based on a person's past visits to our website. You can choose to opt out of Google's use of cookies by visiting Google's Ads Settings. Please see our in-depth Privacy Policy for more details.

Contact Information and Subscriptions

We require your name, billing address, phone number, email address, and credit card information to process any order that is placed on our website. We will only contact you using this information if there are any questions regarding your order or if we need to make you aware of anything in relation to the order that has been placed.

The Tile Fix Direct registration form requires users to give us contact information - name, phone number, address, and email address. If you subscribe to our mailing list, we will use customer contact information from the registration form to send the user information about our company and special offers. Users may opt-out of receiving future mailings by choosing to unsubscribe. Please see our in-depth Privacy Policy for more details.

It's important for you to keep your contact information correct and up-to-date. This allows us to provide you with the highest levels of customer service and enables us to keep you informed of all of our latest offers and deals. We will never share any of your details with third parties, except where it is necessary to process your order (i.e. delivery companies). If needed, you can edit your account details now.


Tile Fix Direct may contact links to other sites. We are not responsible for the privacy practices or the content of such websites.

Returns and Refunds Policy

Please refer to the Returns and Refunds page for information regarding our policy on returns and refunds.


Goods are charged at the price shown on the product pages on the date the customer places the order. Price include VAT. Prices are correct at the time of publication. Orders will be processed at our published prices; however, if there is an unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.


Please email us at if you wish to complain about any part of our service. Your complaint will be dealt with promptly and efficiently. We will endeavour to resolve any issues effectively and confidentially.