Privacy Policy
Tile Fix Direct understands the importance of your privacy, and is determined to be completely compliant and open about how your personal data is used. Tile Fix Direct will only collect and use personal data in ways laid out and explained below, and in a way that is protects your rights under the law.
Please read this Privacy Policy carefully. By using the Tile Fix Direct website your acceptance of this Privacy Policy is deemed to occur, and you will be required to read and accept this Privacy Policy when signing up for an Account with us. If you do not accept and agree with this Privacy Policy, please stop using Tile Fix Direct immediately.
1.Definitions and Interpretation
In this Policy these terms shall have the following meanings:
"Our Site" Means the Tile Fix Direct website
“Account” means an account created to access and/or use certain areas and features of Our Site.
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14.
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
2. Information About Us
Our Site is owned and operated by Hampshire Tile Warehouse, a Limited Company registered in England under company number 1224335.
Registered address: Hampshire Tile Warehouse, Unit 1 Hollybush Lane, Ash Vale, Hampshire, GU112PX
Postal Address: Hampshire Tile Warehouse, Unit 1 Hollybush Lane, Ash Vale, Hampshire, GU112PX
Our Information:
VAT Number: 213138701
Data Protection Officer: Jonathan Lett.
Email address: admin@tilefixdirect.com
3. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by any other websites would always recommend that you check the privacy policies of any such websites before providing any data to them.
4. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
5. What Are My Rights?
Under the GDPR (EU Regulation 2016/679), you have the following rights, which Tile Fix Direct always work to uphold:
a) The right to be informed about our or collection and use of your personal data. Should you have any further questions or require clarity on anything in this Privacy Policy, please don't hesitate to contact us.
b) The right to access the personal data we hold about you. Contact us to view this data.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us to update this data, or update it in your Account area of the site.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us to action this.
e) The right to restrict (i.e. prevent) the processing of your personal data. Please contact us to find out more and action this.
f) The right to object to us using your personal data for a particular purpose or purposes. Please contact us to find out more and action this.
g) The right to data portability. This means that, if you have provided personal data to us directly, and we are using it with your consent or for the performance of a contract, you can ask us for a copy of that personal data to re-use with another service or business in many cases. Please contact us to find out more and action this.
h) Rights relating to automated decision-making and profiling. Please contact us to find out more.
For more information about our use of your personal data or exercising your rights as outlined above, please don't hesitate to contact us. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
6. What Data Do We Collect?
Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data. Section 14 also deals with this data in use of Cookies and similar technologies, including our Cookie Policy.
• Name;
• Address;
• Email address;
• Telephone number;
• Business name;
• Payment information;
• Information about your preferences and interests;
• IP address;
• Web browser type and version;
• Operating system;
• A list of URLs starting with a referring site, your activity on Our Site;
• VAT Number (if supplied Business Purchases Only)
7. How Do You Use My Personal Data?
Under GDPR regulations we must always have a lawful basis for using personal data. This may be because the data is necessary for us to complete a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for one of the following purposes:
• Providing and managing your Account / Login;
• Providing and managing your access to Our Site;
• Personalising and tailoring your experience on Our Site;
• Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.
• Communicating with you. This may include responding to emails or calls from you.
• Supplying you with information by email and post that you have opted into. You may unsubscribe or opt-out at any time by emailing us requesting to be opted out.
• Analysing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience.
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our products and services. You will never be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to unsubscribe, opt-out, or have your data removed. Please contact us for more information.
We use the following automated system for carrying out certain kinds of decision-making and profiling. If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the GDPR gives you the right to do so. Please contact us to find out more.
◦ Google Analytics
8. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
• Customers with login facility; we will store all personal data until such a point that the login is deleted or requested to be closed.
• Customers without login facility; we will store all personal data until such a point that the data is not required or a period of 10 years has passed with no contact.
9. How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.
10. Do You Share My Personal Data?
We may sometimes contract with the following third parties to supply certain products and services. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.
• Genesis APS
• BIHUI
• Dural
• LTP
• ThermoSphere
• Marmox
If any further contact information is required please contact us.
11. How Can I Control My Personal Data?
In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and by managing your Account.
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
12. Can I Withhold Information?
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
You may restrict our use of Cookies. For more information, see Part 14 and our Cookie Policy.
13. How Can I Access My Personal Data?
If you want to know what personal data we hold about you, please contact us and ask us for details or a copy of that personal data. All requests of this nature should be made via email. We will respond to your subject access request within 30 Days.
14. How Do You Use Cookies?
Our Site may place first-party Cookies on the device you are using to access it. First-party Cookies are those placed and only ever used directly by us. Like all websites, we use Cookies to facilitate and improve your on-site experience and to provide and improve our products and services to you. We take every step to ensure that your privacy and personal data is protected at all times. All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Upon first using our site you will be shown a prompt requesting your consent before Cookies are placed on your device. By giving your consent to the placing of Cookies you are enabling us to provide the best possible on-site experience and service to you, allowing Our Site to look and function as designed. You may deny consent to the placing of Cookies; however this may cause certain features of Our Site to not function as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.
Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”, and as such your consent will not be sought to place these Cookies. You may block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. As always, we take great care to ensure that your privacy is not at risk by allowing them.
In addition to the controls that we provide on Tile Fix Direct, you can choose to enable or disable Cookies in your internet browser. All internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can easily changed. For further details on this, please consult the help menu or documentation in your internet browser.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
Many websites and apps use Google services to improve their content and keep it free. When we integrate Google services, we share information with Google.
For example, when you visit a website that uses advertising services like AdSense, including analytics tools like Google Analytics, or embeds video content from YouTube, your web browser automatically sends certain information to Google. This includes the URL of the page you’re visiting and your IP address. We may also set cookies on your browser or read cookies that are already there. Apps that use Google advertising services also share information with Google, such as the name of the app and a unique identifier for advertising. For more information on how Google uses your information, please see their documentation here, and Google's Privacy Policy.
Facebook Pixel
We use the “visitor action pixels” from Facebook Ireland Lt., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland on our website.
This tracks user behaviour to be tracked after they have been redirected to Our Site by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. All data collected in this way is anonymous to us, and we never see any personal data of individual Facebook users. This data is stored and processed by Facebook. Please see Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes. Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).
Pinterest Tag
We use the Pinterest Tag from Pinterest UK Ltd, 100 New Bridge Street, London, EC4V6JA on our website.
This tracks user behaviour to be tracked after they have been redirected to Our Site by clicking on a Pinterest ad. This enables us to measure the effectiveness of Pinterest ads for statistical and market research purposes. All data collected in this way is anonymous to us, and we never see any personal data of individual Pinterest users. This data is stored and processed by Pinterest. Please see Pinterest Privacy Policy.
15. Contact Us
To contact us about anything to do with your personal data and data protection, please use the following details:
Email address: admin@tilefixdirect.com
Postal Address: Hampshire Tile Warehouse, Unit 1 Hollybush Lane, Ash Vale, Hampshire, GU112PX
16. Changes to this Privacy Policy
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations.